White gold necklace with gemstones 004

79,119,802 After-sales policy
✨ 1. Service Commitment

At Rach Dua Gold and Silver, we always put the customer experience first. Each product not only guarantees quality but also comes with a transparent, clear, and dedicated after-sales service policy.

👉 Commitment:

The product is of the correct quality and gold purity.
Transparency in buying, selling, and exchanging goods.
Lifetime product support

🔧 2. Warranty Policy
Lifetime free cleaning and polishing warranty.
Regularly check the condition of the product.
Support for repairing technical defects caused by the manufacturer.

Warranty period:

Depending on the product (details on the invoice)
🔄 3. Product exchange policy
We offer support for exchanging products purchased at the store.
The exchange rate is based on:
Current gold prices
Product condition

Special Offer:

Fast and transparent exchange process.
Support for new product upgrades
💰 4. Refund Policy
Applicable in the following cases:
Technical error from the manufacturer.
The product does not meet the promised specifications.

Conditions:

The product is intact.
I have the purchase receipt.

👉 Processing time:

3-7 business days
🧼 5. Product care service
Free jewelry cleaning
Polishing and re-plating the product.
Advice on how to properly care for your jewelry.

Recommendation:

Customers should clean it regularly to maintain its shine.

👑 6. Loyalty Program
Discounts for returning customers.
Prioritize experiencing new products.
Get early access to promotional offers.