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After-sales policy
79,119,802 After-sales policy
✨ 1. Service Commitment
At Rach Dua Gold and Silver, we always put the customer experience first. Each product not only guarantees quality but also comes with a transparent, clear, and dedicated after-sales service policy.
👉 Commitment:
The product is of the correct quality and gold purity.
Transparency in buying, selling, and exchanging goods.
Lifetime product support
🔧 2. Warranty Policy
Lifetime free cleaning and polishing warranty.
Regularly check the condition of the product.
Support for repairing technical defects caused by the manufacturer.
Warranty period:
Depending on the product (details on the invoice)
🔄 3. Product exchange policy
We offer support for exchanging products purchased at the store.
The exchange rate is based on:
Current gold prices
Product condition
Special Offer:
Fast and transparent exchange process.
Support for new product upgrades
💰 4. Refund Policy
Applicable in the following cases:
Technical error from the manufacturer.
The product does not meet the promised specifications.
Conditions:
The product is intact.
I have the purchase receipt.
👉 Processing time:
3-7 business days
🧼 5. Product care service
Free jewelry cleaning
Polishing and re-plating the product.
Advice on how to properly care for your jewelry.
Recommendation:
Customers should clean it regularly to maintain its shine.
👑 6. Loyalty Program
Discounts for returning customers.
Prioritize experiencing new products.
Get early access to promotional offers.
